Streamlining Social Housing Decarbonisation with Reliable Cavity Wall Insulation

CCS, a retrofit contractor, works with housing associations and local authorities across the UK to decarbonise social housing. Based in Andover, they specialise in social housing decarbonisation projects nationwide.

Challenge:

CCS, a seasoned retrofit contractor, was navigating the complex landscape of social housing decarbonisation. Their projects, aimed at making homes more energy-efficient, were facing a significant hurdle: their cavity wall insulation provider. The contractor was unreliable, often missing deadlines and causing delays that rippled through the entire project timeline.

This caused issues for their social housing projects:

• Missed project deadlines due to delayed cavity wall works.
• Penalties for missed targets.
• Difficulty completing "whole house measures" as cavity wall delays impacted other planned works. 

Solution:

Frustrated and seeking a solution, CCS turned to IPGL. The two companies met, and IPGL proposed a fresh approach. Instead of the usual ad-hoc process, IPGL would conduct thorough 3-step approach pre-surveys to identify potential obstacles, streamline the booking process, and provide crystal-clear communication with tenants and CCS.

Key Actions:

1. Pre-survey: Identify potential access issues or repair needs before site visits, preventing wasted trips.
2. Streamlined Booking: IPGL manages booking with tenants, keeping them informed and optimising scheduling.
3. Clear Reporting: Timely updates on job completion with photos, geo-stamps, and certificates. 

The partnership proved to be a game-changer. With IPGL's meticulous planning and efficient execution, CCS's projects began to flourish. The delays that had once plagued the contractor were a thing of the past. Cavity wall insulation work was completed on time, allowing other crucial measures to proceed without interruption.

Implementation:

The new approach proved remarkably successful. Pre-surveys meticulously identified potential obstacles, such as scaffolding needs or overgrown shrubs, ensuring that solutions could be planned, and eliminating unnecessary delays. 

Streamlined booking and communication processes ensured efficient scheduling and kept tenants informed throughout the process. The efficiency of the new system was immediately apparent, as IPGL completed cavity wall work on six properties within the first week of implementation.

Results:

• Increased Efficiency: 60% improvement in project efficiency.
• Reduced Costs: Fewer cancellations and rectification work.
• Improved Client Service: Accurate forecasts and timely project completion.
• Increased Revenue: More measures completed in a shorter timeframe.

Conclusion:

The partnership between CCS and IPGL has had a profound impact on the efficiency and effectiveness of social housing decarbonisation projects. Since its inception in February 2024, the collaboration has expanded to include over 150 completed properties, demonstrating the scalability and reliability of IPGL's services.

IPGL's expertise in cavity wall insulation has been instrumental in enabling CCS to meet project deadlines, reduce costs, and improve overall client satisfaction. By providing reliable and efficient solutions, IPGL has helped CCS accelerate its decarbonisation efforts and contribute to a more sustainable future.

If you are interested in partnering with IPGL for your cavity wall insulation projects, please contact us today. We would be happy to discuss how our services can benefit your business and contribute to a more sustainable future.